Our Stories
Life at HighWray
Take a look inside HighWray — our residents, their families, and our team, all in one place. This short film gives you a real feel for what everyday life here looks like.
Working at HighWray
Hear directly from Amanda, a valued senior member of our care team, about what it's like to work at HighWray — the people, the atmosphere, and why they love what they do.
"I love working here; I've done right from day one. It's hard work, but it's rewarding"
Carolyn’s Story
Carolyn, one of our respite residents, shares their own experience of life at HighWray, in their own words.
"Everything I have experienced during the time I've been here has been absolutely marvellous. I have found it to be incredibly friendly"
Fiona’s Story
When you're choosing care for someone you love, it helps to hear from someone who's been there. Hear the story of the daughter of a resident.
"The compassion that we were shown, the professionalism, and the empathy were second to none."
Margaret’s Story
Margaret, the wife of a resident shares their journey — from the decision to move a loved one into care to how they feel about HighWray today.
"We were so happy with the 4 weeks' respite here that Roy became a permanent resident. He has more home comforts here than I was able to give to him on my own; it's a home from home".
A Few Words From carehome.co.uk
"My Mother had a five week stay in High Wray to recover from a spinal operation. It was the perfect place to recover with beautiful views, kind and helpful staff. Having meals brought to her and the opportunity of help without doubt helped my mother recover so much better than being on her own at home. She was able to rest and do her exercises while following strict guidelines on movement, which would have been difficult with all the jobs you end up doing at home. She was very happy in High Wray."
Rachel C
Daughter of Resident
"High Wray has provided excellent care for my dad. The staff I have dealt with so far have been friendly, kind and caring towards Dad. Communication with the care home has been fantastic, keeping us informed and giving us peace of mind. Often very quick responses via email which has been great. The home is beautifully maintained, with lovely grounds and a peaceful setting. We really appreciate everything the team does and would highly recommend High Wray to anyone looking for a caring and supportive home."
Laura S
Daughter of Resident
"When it was time for Mum to go into a care home, we were very mindful of the fact that not all care homes are equal. We asked around and High Wray was recommended by a recently retired local doctor who had attended all of the care homes in the area. Mum was very well looked after at High Wray and a lot of fun was had along the way and new friendships made. High Wray is in a lovely area and has a feel of being more like a hotel than a care home. The staff are committed and very pleasant. There is always a member of the management team around to discuss any issues. As Mum approached the end of her life, the end of life care was very good with great communication along the way. I would like to thanks all at High Wray for their great care !
Best Wishes and thank you,
Mark"
Mark C
Son of Resident
"My Mum moved to Highwray mid February 2026.The care she has received has been excellent. Every staff member have been amazing, caring, patient, kind, understanding and basically good people. The management team are so helpful and approachable. Mum always looks presentable and part of a wider family, there are far too many names to praise, but Leanne, Kelly and Katie, Theresa, sam, Sharon , Sarah and Lauren in the office, Julie x2 are all amazing, Jan and Joyce who do mums hair, they are all angels, apologies if i havent mentioned all as not sure of names, thank you so much for caring."
Jon M
Son of Resident
"My sister entered the care home due to being unable to climb stairs and losing her balance. Also losing confidence in making meals for herself.
She has found the home very comfortable with staff who look after her health. The home is very clean and she loves the variety of meals. After being on her own for several years she is slowly adapting to a more social life."
B D
Brother of Resident
"The care my grandmother receives at HighWray is exceptional. The staff are friendly, professional and conscientious and look after the residents as they would their own families. The facilities are first class and I wouldn't want my grandmother to live anywhere else. In a nutshell I couldn't recommend HighWray highly enough."
Paul A
Grandson of Resident
"Really lovely care home that is in a beautiful setting but more importantly is a beautiful home and my mum really enjoys it. The carers are lovely but I want to make a special mention for the events coordinator. She is lovely, warm, friendly and really cares about the residents. My Mum thinks the world of her. My mum also enjoys the company of other residents who spend time together in the lovely lounge and help make my mum feel at home."
B W
Daughter of Resident
"My Aunt has been living at High Wray for some months now and we have been pleased with all aspects of her care. After an initial period of settling in, she is now very relaxed and happy. I feel confident that she is being well looked after. It is easy to get in touch with management and staff, either in the home or by telephone. High Wray has a lovely, welcoming atmosphere. I would recommend it."
I, E
Great-Niece of Resident
"High Wray was recommended to us when we were looking for respite for mum in 2025. Our first impression when we arrived was that It's such an amazing building in a great location with beautiful gardens and views of the countryside. The management and staff were all very friendly and welcoming and we were really impressed with the standard of rooms and facilities. Residents can take part in various activities provided on most days. The home was very clean, warm and inviting. Mum stayed for respite on two separate occasions and all went extremely well. Staff were very attentive and we knew mum would be well looked after in a very safe environment. Due to a change in circumstances in 2026, mum needed full-time care and we had no hesitation contacting High Wray, who were able to accommodate mum, and she moved in, in January 2026. Mum has now settled in and we can enjoy spending quality time with her at High Wray.
High Wray certainly is 5*"
Julie M
Daughter of Resident