Frequently Asked Questions
Common questions from families exploring care options.
" The care my grandmother receives is exceptional. The staff look after residents as they would their own families — I couldn't recommend HighWray highly enough."
Paul A
Grandson of Resident
How often is care plan reviewed?
What happens on move in day?
Can residents bring their own furniture and belongings?
What’s included in cost of care?
Is HighWray suitable for those with limited mobility?
What happens when I visit?
What types of care does HighWray offer?
What age does HighWray accept residents from?
Is HighWray part of a larger group?
How do I arrange a visit?
Can I visit at any time?
Visitors are welcome throughout the day and evening. We'd just ask you to be mindful of mealtimes (8–9am, 12–1:30pm, 5–6pm).
Is there parking on site?
Yes, parking is available at both the front and rear of the property, with accessible routes to all doors.
Does HighWray accept pets or allow pet visits?
Yes, HighWray is pet friendly, by arrangement.
How does day care work if I want to book a place?
Day care depends on us having space to accommodate you on the day, so it's best to get in touch directly to check availability. See our Day Care page.
What's the process for arranging respite care?
Respite stays depend on room availability for the length of time needed, so it's best to enquire as early as possible, especially if you're planning ahead. See our Respite Care page
What Our Families Say
"The perfect place to recover — beautiful views, kind staff, and help on hand whenever she needed it."
Rachel C
Daughter of Resident
"Excellent care for my dad — friendly, kind and caring, with fantastic communication. Beautifully maintained, with lovely grounds and a peaceful setting."
Laura S
Daughter of Resident
"Recommended by a local doctor who'd seen every care home in the area — and we could see why. High Wray has a feel of being more like a hotel than a care home."
Mark C
Daughter of Resident
"The care Mum has received has been excellent. Every staff member is amazing — caring, patient, kind and understanding."
Jon M
Son of Resident
"My sister has found the home very comfortable, with staff who look after her health. It's spotlessly clean, and she loves the variety of meals."
B D
Brother of Resident
"The care my grandmother receives is exceptional. Staff look after residents as they would their own families — I couldn't recommend High Wray highly enough."
Paul A
Grandson of Resident
"A beautiful home, and my mum really enjoys it. Special mention for the events coordinator — warm, friendly, and really cares about the residents."
B W
Daughter of Resident
"After settling in, my aunt is now very relaxed and happy. High Wray has a lovely, welcoming atmosphere — I'd recommend it without hesitation."
I, E
Great-Niece of Resident
"An amazing building in a great location, with beautiful gardens and warm, welcoming staff. High Wray certainly is 5*."
Julie M
Daughter of Resident
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a Visit
Whether you're just starting to explore options or ready to arrange a visit, we're here to help.