CQC & Quality Standards
Regulated, rated, and held to the same standard we hold ourselves to.
Regulated by the CQC
HighWray is inspected and regulated by the Care Quality Commission (CQC). You can view our current rating and full inspection report here.
What Quality Means at HighWray
Being well-regulated is the baseline, not the whole story. At HighWray, quality means:
- A personalised care plan for every resident, genuinely reflected in day-to-day life.
- An established, experienced team who provide consistency and familiarity.
- Person-centred care — taking the time to know each resident as an individual.
"Communication with the care home has been fantastic, keeping us informed and giving us peace of mind."
Hear from a family member
Ratings and reports only tell part of the story. Here's a wife of a resident, in her own words, on the care her husband receives.
What Our Families Say
"The perfect place to recover — beautiful views, kind staff, and help on hand whenever she needed it."
Rachel C
Daughter of Resident
"Excellent care for my dad — friendly, kind and caring, with fantastic communication. Beautifully maintained, with lovely grounds and a peaceful setting."
Laura S
Daughter of Resident
"Recommended by a local doctor who'd seen every care home in the area — and we could see why. High Wray has a feel of being more like a hotel than a care home."
Mark C
Daughter of Resident
"The care Mum has received has been excellent. Every staff member is amazing — caring, patient, kind and understanding."
Jon M
Son of Resident
"My sister has found the home very comfortable, with staff who look after her health. It's spotlessly clean, and she loves the variety of meals."
B D
Brother of Resident
"The care my grandmother receives is exceptional. Staff look after residents as they would their own families — I couldn't recommend High Wray highly enough."
Paul A
Grandson of Resident
"A beautiful home, and my mum really enjoys it. Special mention for the events coordinator — warm, friendly, and really cares about the residents."
B W
Daughter of Resident
"After settling in, my aunt is now very relaxed and happy. High Wray has a lovely, welcoming atmosphere — I'd recommend it without hesitation."
I, E
Great-Niece of Resident
"An amazing building in a great location, with beautiful gardens and warm, welcoming staff. High Wray certainly is 5*."
Julie M
Daughter of Resident
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